Shipping will be via Australia post. Most orders will be made & shipped within the week, however occasionally wait times may vary, if you need it in a hurry please contact us first to arrange. As many orders are customised we sometimes need to wait for a particular colour to be restocked if it's been particularly popular that week. If you want an order rushed & want to know if we can get it out same day please contact us at email@example.com and we will do our best to accomodate you. (Please note felt ball mobiles may have a longer handling time)
Some items (such as bathbombs) are only availability for pick up or personal hand delivery and therefore can only be purchased with shipping addresses within certain postcodes (3134, 3135, 3136, 3137, 3152, 3153, 3154, 3155, 3156, 3178, 3179, 3180, 3933, 3912, 3913, 3915, 3916, 3918, 3919, 3920, 3926, 3928, 3929, 3930, 3931, 3933, 3934, 3936, 3937, 3938, 3939, 3940, 3941, 3942, 3943, 3944). Hand delivery occurs once per week.
We cannot guarantee delivery times, as once the items leave us it is completely out of our control, however, within Australia you should expect to receive your delivery within 3-7 working days of shipping date. This timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.
Some items can be offered at a cheaper shipping rate due to their size. This type of postage does not offer tracking. Anything above 20mm must be shipped via trackable parcel post. We always recommend choosing a shipping option with tracking to be on the safe side. Indie & Elle can not take any responsibility for items lost in the post.
For those local to us we offer pick up and door to door delivery. This is the quickest delivery option available.
PLEASE NOTE: Covid19 restrictions are having an impact on some Australia Post shipments- most particularly to the USA. The current delays into the US are between 4-6 weeks.
We hope you love your Indie & Elle product but if by chance something has gone wrong don't hesitate to contact us at firstname.lastname@example.org and we'd love to help you out.